FAQ

All of the most-asked questions compiled in once place for your convenience

3D Printing

What is 3D printing?

It’s a revolution in additive manufacturing that allows complex shapes to be cost-effectively fabricated by depositing material layer by layer. Not only can it be useful for small personalized solutions, but also for prototyping and testing a concept on demand before using expensive manufacturing solutions that usually require bulk orders. The most common 3D printing technology is Fused Deposition Modeling (FDM) for Plastics which is used at Z3D.



What materials does Z3D use for 3D printing?

Z3D uses Fused Deposition Modeling (FDM) using different types of Plastics listed below:



What is the maximum printing size?

Currently limited to 21x25x21cm (LxWxH), however larger prints are possible by printing in smaller parts and assembling them together.



How small can I print?

Z3D can print your parts as small as 0.15mm (length and width) and 0.05mm height.



How much does 3D printing cost?

The price** depends on, but not limited to:

  1. Time needed to print
  2. The colors used
  3. Designing costs*
  4. The complexity of the model
  5. The size of the model
  6. The number of parts required to print
*Design costs are paid once only. If you request a reprint of the same model, the design costs are excluded. **We need the 3D file in order to accurately tell you how much the print costs.



Do some designs require fixing before 3D Printing?

Some compatibility issues can be present due to the shape of the design/model and program used. For example, most architecture 3D programs do not represent a solid object (just a surface), or are too thin to be printable. We will try to fix the model issues for compatibility, but some require the edits to be done by the designer manually.



What 3D modelling program do you recommend for 3D printing?

Fusion360 is very user friendly and 3D printing compatible. Best of all, it’s free! (for personal, non-commercial use)



Custom Orders

How do I upload my own files?

You can upload your model and get a price quote instantly HERE.



What file formats do you accept?

The file types we can analyse include .STL .OBJ .3MF .AMF These formats are preferred for best results with 3D printing.



I don’t have a file, but only a drawing. Can you 3D model it?

Of course! The whole point of Z3D is to transform your ideas from concept to form. You can upload the drawing by following the steps HERE, and we shall reply back with it’s feasibility. 3D Designing charges will be incurred for this service.



Who will own the intellectual property rights for my uploaded designs or models?

Z3D takes privacy very seriously. Your uploads’ intellectual property remain yours. Moreover, you will always be contacted for permission before using any images of your design for promotions.



Where can I find other models online for printing?

There are dozens of websites that have thousands of models uploaded by others, these include:



Is there anything I should consider when modelling for 3D printing?

Yes, there are several factors that will have an impact on the quality of the print as well as the cost. 1. Avoid overhangs with angles below 45 degrees and lengths of above 5mm. Otherwise, supports will have to be used which will significantly increase the cost of your print. As an example, follow this diagram to ensure no supports are used for your model: 2. When creating parts that should fit into each other, consider leaving at least 0.2-0.4mm clearance between them. This tolerance ensures that parts printed will fit without any modification or post-processing, which will save further costs for your print. Chamfering the tip will also help parts fit easier even if tolerances are tight: Summary: When designing for 3D printing, avoid overhangs and impossible shapes to minimise the overall cost. Make sure that measurements and tolerances are taken into account for your models to fit together. If post-processing is required to remove supports or make prints fit, then further costs will be incurred.



What is the referral code?

"GIVE 15 GET 15" referral program It's simple, you give your friends 15% discount on their first order, and you get 15% back (up to 3 times!!). We strive to give our clients the best experience they can get through our services, so we decided to reward both you and your friends, it's only fair! For the Referrer: Once you make use of our services, you will receive a personalised Referral Code that can be shared with up to 3 friends, and that's it! All you have to do is wait for them to complete a purchase with us using your code, and you will automatically receive a 15% discount on your next order. For the Referee: If you received a referral code from your friend (the referrer), you will receive 15% discount on your first purchase with us. The referral code can be used as indicated below: Referral code for Z3D website *Note: This code only works in the custom order form found at https://www.z3d.ae/order and can be redeemed by 3 friends. The referrer will receive their discounts automatically on their next order with us.



Online Shop

What’s the difference between custom orders and the shop?

The shop displays the best-selling 3D prints that were requested by Z3D customers. The shop lists products that have customizable ready-made 3D models which can be printed faster and have preset prices. Custom orders are for any other requests to 3D print; Whether they are ready made models you have, or concepts you want to prototype before using more expensive solutions.



How do I apply coupon vouchers?

On the shop’s checkout page, make sure to fill the coupon code on the indicated box



Are there other ways to get discount vouchers?

Try tagging us on Instagram with a nice picture of the 3D printed product you received for a nice suprise 😉 - Or, just use the code THANKYOU15 for spending some time looking through our site for this month's promotion.



Can we give suggestions for the products available?

Of course! Z3D thrives on customer feedback. If you think a product can be improved in a way, or a new product can be added to the shop, then go ahead and chat with us using the bottom right button! We are delighted to listen to your comments and suggestions.



Payment & Shipping

What payment methods can I use?

  • Bank Transfer

  • Online 2Checkout secure payments

  • Cash (COD) for custom orders (upfront payment may be required for big orders).



What are your shipping methods?

We use Delivery Couriers for shipping (2-5 days delivery in the UAE after print completion)



How much does shipping cost?

We deliver at a flat rate of 15 AED anywhere in the UAE



Do you ship worldwide?

Yes, we ship to the GCC and Worldwide. Costs differ from country to country according to Courier's rates.



Can I pickup my orders?

We currently do not provide collection service for orders.



General

I have a general question, how can I contact you?



Are there any prohibited designs?

We do not offer 3D printing for any designs/models that have

  • Any resemblance to weapons or weapon parts

  • Adult themes

  • Political references

  • Potential to cause harm



What are your terms and conditions?

Terms and Conditions

Welcome to Z3D!

These terms and conditions outline the rules and regulations for the use of Z3D | 3D Printing Service's Website, located at https://www.z3d.ae.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Z3D if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Z3D, you agreed to use cookies in agreement with the Z3D | 3D Printing Service's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Z3D | 3D Printing Service and/or its licensors own the intellectual property rights for all material on Z3D. All intellectual property rights are reserved. You may access this from Z3D for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Z3D

Sell, rent or sub-license material from Z3D

Reproduce, duplicate or copy material from Z3D

Redistribute content from Z3D

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Z3D | 3D Printing Service does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Z3D | 3D Printing Service, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Z3D | 3D Printing Service shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Z3D | 3D Printing Service reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Z3D | 3D Printing Service a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Z3D | 3D Printing Service; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Z3D | 3D Printing Service. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Z3D | 3D Printing Service's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Return and Refund policy

You agree that there are no returns or refunds for products sold by Z3D. However, if an item arrived damaged, you are eligible to have it replaced after contact us on the day of delivery with proof that the item was damaged from shipping. Z3D reserves the right to reject the refund claim if the proof was deemed not sufficient enough.

Misuse of 3D printed items

You agree to research the correct print setting required for your 3D prints, and that Z3D holds no responsibility if the 3D printed item broke during misuse and caused possible damage or harm. By using our services, you agree to the above and will ensure that the printing requirements are accurate to ensure the correct end-use of the product.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.



What is your privacy policy?

Your privacy is critically important. Those who engage in transactions with Z3D – by purchasing Z3D's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Z3D collects such information only as is necessary or appropriate to fulfil the purpose of the visitor's interaction with the website and online store. Z3D does not disclose personally-identifying information and you will be consulted before any images of your orders are posted on Z3D's gallery.